Your plan and what it includes

Your plan determines Qcom features and allowances, including contacts, team members, storage and messaging.

Check your plan

Open Settings → Billing → Overview for your plan and usage. Manage Plan opens the plan comparison.

Check features as well as capacity and the monthly or annual price. Choose the right plan helps you compare. You can buy during the optional 14-day trial; payment ends the trial and starts the paid plan.

What you pay for

Your subscription covers its stated features and allowances. Review the total and billing interval before purchase. Packs, wallet-funded usage, agreed custom work and directly billed external services are separate. See Qcom and third-party charges.

Renew your subscription

Check the renewal date, billing email and payment method before the paid period ends. Qcom can attempt automatic collection when renewal is enabled and a reusable card is available. A saved card or pending charge does not confirm successful renewal.

After payment, check the subscription status. If money was taken but the plan is unchanged, contact support before paying again. See Billing details and payment methods for receipts and When your subscription is suspended for access and recovery.

Change your plan

Open Settings → Billing → Manage Plan.

1. Compare the available plans and choose one.
2. Review the price, billing interval and effective date before confirming.
3. Complete any payment steps and check the resulting plan or scheduled change.

Moving up: a successful upgrade starts a fresh billing period at the new plan's full price, with the new limits available immediately. Enterprise opens an enquiry rather than ordinary checkout.

Moving down: your current plan remains until the paid period ends. Reduce usage to fit the smaller plan before then. A scheduled downgrade is not a refund or a request to delete your workspace.

To stop the subscription instead, follow End your subscription and keep the information you need.

When something is blocked

Automatic renewal is off or no usable card is available. Review billing settings and complete the renewal steps shown. A wallet top-up is not a subscription renewal.

You have reached an allowance. Check usage and compare available packs with a plan change. Additional capacity does not enable a feature excluded from your plan.

The feature or customer action is not allowed. Check the plan, permissions and applicable customer requirements. Buying credits does not remove those conditions.

A payment failed or its result is unclear. Check payment and subscription status before retrying. For an unexpected amount, compare the receipt, billing interval and purchase type. Usage-report dates may differ from the bill. Follow Question a Qcom charge or request a refund.

Next, read your usage page or manage usage packs.