When your subscription is suspended

A paid subscription that isn't renewed by the end of its billing period is suspended. Your workspace goes read-only until you renew — nothing is deleted.

How it works

Renewal is due at the end of your billing period, and it's enforced on that date. There's no extra window afterwards: when the account is due, it's due.

On the website, look for:

• A red banner across the top of every page — Your subscription is suspended
• A message in your notification bell, and an email
• A card on Settings → Billing → Overview with a Renew now button

Your plan is kept, so renewing puts you back on the same plan in one step.

What still works

You can browse everything. Contacts, conversations, orders, reports — all still readable, so you don't lose sight of your business.

You can also still use the parts you need to fix it: billing, payments, plans, your support requests and your notifications all work normally.

What stops

Anything that changes or sends something. Replying to a customer, sending a campaign, creating an order, editing a contact — all of it is refused with a message telling you the subscription is suspended and to renew.

Get it back

1. Choose Renew subscription on the banner, or Renew now on the Billing overview.
2. Pay at secure checkout.

After payment completes, check that Billing shows an active subscription. If the suspension remains, contact support before paying again. To choose a different plan, follow Your plan and what it includes.

For automatic renewal, check that it is enabled and that a reusable payment card is available. Keep your billing details current and check the payment result; a saved card does not guarantee a successful renewal.

A different kind of pause

If the banner reads This workspace is paused instead, this isn't a payment problem. The plan on the account that owns this workspace no longer includes it. Nothing has been deleted, and paying from here won't fix it — the owner needs to upgrade, and then everything comes back.

When renewing doesn't fix it

• Nothing changed after paying. Check billing history to confirm the payment completed. See Billing details and payment methods for your platform.
• The payment was declined. Add a different card or mobile money number under Payment methods and try again.
• You're blocked from everything, including billing. That's a different kind of suspension — one our team applied — and it can't be lifted by paying. Follow Ask Qcom for help, or use the support option shown with the suspension message.

Related

• Your plan and what it includes
• Billing details and payment methods
• Top up your credit balance
• Resolve common workspace blockers