Manage usage packs

Usage packs add prepaid capacity for busy periods. They sit beside the workspace plan and help you avoid stopping a channel just because monthly included usage is already spent.

Choose a pack

Check your plan's included allowance first. A usage pack adds capacity for its stated purpose; it does not replace your subscription. AI credits, messaging allowances and storage are different measures, so do not treat one balance as payment for every kind of work.

Open Settings → Billing → Usage packs.

1. Check that you are buying for the intended workspace.
2. Review the current monthly caps and remaining usage.
3. Choose the channel or pack size that matches the expected increase.
4. Confirm the purchase or request where your workspace requires approval.

Packs add capacity. They do not change campaign approval, sender verification, WhatsApp template approval, or customer consent.

Review the price, amount of capacity and any validity period shown before buying. Do not assume unused capacity carries forward or can be transferred to another channel. If the purchase details do not answer your question, ask Qcom before confirming.

Capacity add-ons

A pack covers usage for a while. A capacity add-on raises a limit for as long as you keep it: Team seats, Contacts and Storage. They're available on Growth, Scale and Enterprise.

Under Capacity add-ons on this page, each row shows your current limit and the price of one more: 1 team seat for GHS 99 a month, 5,000 contacts for GHS 125, or 10 GB of storage for GHS 40. Set the number you want and choose Pay.

• The first charge covers the rest of your billing period. After that, add-ons renew with your plan: monthly, or once a year on an annual plan.
• Capacity is shared across workspaces billed to the same plan, like the plan's own limits.
• Removing an add-on takes away only that extra capacity. Lower the number and choose Remove: your plan stays as it is, and its own limit applies again. Check your team and contacts fit within it first.
• Your plan also decides whether you can keep add-ons. If you change your plan to Starter, Pay as you go or Free, which don't offer add-ons, they end with that change.

Wallet overage

Open Settings → Billing → Usage packs to review each channel's Wallet overage setting.

When Wallet overage is on, the wallet can cover usage after the monthly cap and purchased packs are used. Turn it off if the channel should stop at the available allowance.

Use overage deliberately for channels that must keep running, such as support, payment confirmation, or operational alerts.

Turning on wallet spending allows additional paid usage; it does not make that usage free or guarantee delivery. Check your balance and usage regularly. See Top up your credit balance for funding and Read your usage page for activity and AI-credit usage.

For Qyra, check the included question allowance, AI credits and purchased credits separately. Different jobs can use different amounts of credit. Review the available allowance rather than assuming one question always costs one credit.

Common problems

• A channel still cannot send because its sender, domain, or template is not approved.
• A campaign is blocked by audience or consent rules, not capacity.
• The wallet has no usable balance for overage.
• A pack was bought for one channel but the blocked send is on another channel.

Related

• Verify a sender email
• Authenticate your sending domain
• Request an SMS sender ID
• Connect WhatsApp
• Understand Qcom and third-party charges