Connect every customer conversation
Help businesses manage enquiries across supported channels, maintain continuity and keep customers from getting lost between people or systems.
The customer sees a conversation.
The business has work to do behind it.
Qcom connects both—helping businesses manage customer conversations, carry out the work behind them and build relationships that last.
Customer relationships depend on the work behind them
Winning a customer takes effort. Looking after that customer means answering questions, keeping promises and making sure the work gets done.
An enquiry may need a quote. An order may need a payment check and a delivery update. A booking may need a reminder or a change of time. Each conversation has work behind it, often involving more than one person.
When the message is on one phone, the order is in a notebook and the next step is known only to a colleague, keeping track becomes another job. The customer is left waiting while the team pieces the details together.
Qcom brings those two sides of the business closer: the operations that keep things moving and the conversations that build customer relationships. That is the purpose guiding what we build.
Our mission
To simplify how businesses manage customer conversations, coordinate daily operations and build lasting customer relationships.
Our vision
To become the platform businesses rely on to connect customer conversations with the work, systems and relationships that keep their businesses moving forward.
What this means in practice
Three goals keep the product focused on the work businesses and their customers need to move forward.
Make business operations easier
Connect conversations with orders, bookings, staff coordination, automation and the business systems that support the work.
Build lasting customer relationships
Make customer context, service continuity and relevant follow-up part of everyday operations—not something that ends after a transaction.
Connect what your business already relies on
Keep the specialist systems your business needs. Qcom brings supported conversations, activities and customer context closer together, so your team can manage what happens around those systems without losing sight of the customer.
Explore Qcom
Questions about using Qcom
What kind of business is Qcom built for?
Qcom is built for businesses where customer conversations lead to work: a product enquiry becomes an order, a service request needs a booking, or a customer needs help after a purchase. It gives the people handling those conversations and the people doing the work a shared place to coordinate.
What everyday work can I manage in Qcom?
You can organise your Catalog, manage orders and bookings, track payments and invoices, and follow up customer requests. Keeping these activities alongside customer information helps your team see what has happened and what still needs attention.
Which customer channels can I connect?
Qcom supports WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, email and web chat. You connect the business accounts you want to use, with setup and messaging requirements that differ by channel.
How does Qcom help my team work together?
Your team can assign conversations, review customer history and hand work to the right person. Roles and permissions control what each teammate can see and do, so sharing the work does not mean giving everyone the same access.
Can Qcom help me follow up with customers?
You can keep track of leads, group customers into audiences and send campaigns or set up automated follow-ups. That might mean checking in after an enquiry or sending a booking reminder, with the recipient permissions and channel rules that apply.
What does Qyra help with?
In your workspace, Qyra can answer questions about your business, draft content and prepare changes for you to review. You can also set up customer-facing assistance to answer supported questions and hand conversations to your team when a person is needed.
Do I need to use AI to work with Qcom?
No. You can manage conversations, customers, orders, bookings and other work directly in Qcom. Qyra provides another way to get help with that work; it does not replace your team or the tools they use in the workspace.
Can Qcom work with tools I already use?
Qcom connects with supported messaging accounts, payment services and websites, with API and webhook options for other systems. The right approach depends on what you want to connect and the work you want to carry across. Tell us about your setup so we can discuss what is supported.
Can I bring my existing customer information into Qcom?
You can import customer information from CSV or Excel files and map your columns to contact fields. Review the import and possible duplicates so existing information is matched carefully rather than assuming every entry belongs to a different person.
How can I see whether Qcom fits my business?
Explore the platform overview or request a demo around a workflow you want to improve, such as handling enquiries, coordinating bookings or following up orders. You can also contact us to discuss your current tools and the work your team needs to manage.
Tell us what needs to work better
Whether it’s managing orders, coordinating your team or following up customers, we’d like to understand the work you want to make easier.