Understand Qcom and third-party charges

Your Qcom subscription covers your chosen plan. When you connect another service, check whether its costs are included in Qcom's price or billed to you separately.

What you pay Qcom for

• Your subscription: the price of your chosen plan and billing interval.
• Additional usage: packs you purchase or usage paid from your Qcom credit balance, where available. Check the applicable allowance, price and spending settings before continuing.
• Custom work: development or integrations that need a separate assessment and quote. You review and agree to the quote before the work starts.

Starter, Growth, Scale and Enterprise include free setup help for existing features included in the plan. Custom development is separate. See Setup support and custom integrations for coverage, other plans and arrangements to confirm.

What another provider may charge

A connected service may have its own subscription, messaging costs or payment-processing fees. Whether these apply depends on the service and your arrangement with it. Connecting an account to Qcom does not, by itself, include that provider's paid services in your Qcom subscription.

A provider cost may already be included in the price Qcom shows you. Do not assume that a separate provider bill applies as well. Check who collects the charge and what it covers in the price, quote or provider agreement for the service you intend to use.

An agreement to provide setup assistance at no charge does not make separately charged usage or external subscriptions free.

Check the cost before you start

1. Review your Qcom plan's features and allowances. See Your plan and what it includes.
2. Check whether the service needs an additional Qcom purchase, an external account or a paid provider subscription.
3. Review who bills you, what triggers a charge, and whether it is recurring or based on usage. Check any taxes or fees shown before confirming payment.
4. If the charging arrangement is unclear, ask Qcom for help before proceeding. Name the service and the task you want to complete.

Keep the relevant quote, invoice or receipt so you can identify which company charged you. Never send passwords, sign-in codes or full card details in a support request.

When paying does not make the service work

A spending option is off. If wallet spending is off for a channel, adding Qcom credit does not turn it on. Review Manage usage packs before changing how extra usage is paid for.

A requirement has not been met. A paid provider account or extra Qcom credit does not enable a feature excluded from your plan, grant access to someone else's account, or replace sender approval and customer consent. Check the service's setup guide and the permissions on the account you connected.

Qcom or the provider could not complete the task. Check the current result before paying or submitting again. Contact Qcom about a Qcom charge or connection problem; contact the provider about a charge it billed directly. If you cannot tell which applies, ask Qcom to help identify it.

When a charge is unexpected

Compare the charge with the relevant invoice, receipt and usage period. A Qcom usage total and a provider bill may measure different activity; matching dates alone does not establish a duplicate charge.

Share the amount, date and relevant payment reference with the company that billed you. Explain what you expected instead and ask it to review the payment under its terms. For a Qcom payment, follow Question a Qcom charge or request a refund.

Next, read your usage page to understand Qcom usage, or manage integrations to review a connected workspace tool.