Setup support and custom integrations

Starter, Growth, Scale and Enterprise include free help setting up features already available in your plan. Building something Qcom doesn't do yet needs a separate assessment and an agreed quote before work starts.

What free setup help covers

On those plans, tell the team which included feature you need help setting up or using:

• Your workspace: business details, team members and roles.
• Channels: connecting WhatsApp, email, SMS, Facebook, Instagram and web chat.
• Qyra: what it knows about your business and how it replies.
• Catalog: adding your products and services, and importing them from a file.
• Contacts: importing your customer list.
• Bots, automations and templates: building them, and working out why one isn't doing what you expected.
• Integrations Qcom already offers: connecting them and checking they work.

Before arranging assistance, confirm any setup limits and when the team is available. Free setup help does not mean unlimited project work or include separately charged usage and external subscriptions.

Free and Pay as you go include support requests. Ask through New request what setup assistance is available for those plans; access to requests does not establish the same setup package as a paid subscription.

What isn't covered

Setup support doesn't include building something new. These are custom work:

• Connecting Qcom to your own systems, such as an accounting package, an ERP or an in-house app, where Qcom has no ready-made integration.
• Writing code against the Qcom API for you.
• Moving data from another platform that needs more than a file import.
• Features or changes Qcom doesn't offer today.

On plans that include API access, you can use the Developer Platform to build integrations yourself. Your own development costs, applicable usage charges and external service fees are separate. See Understand Qcom and third-party charges.

How custom work is priced

1. Tell us what you need: the system, what should happen, and why it matters to your business.
2. Our technical team reviews it and tells you whether it's possible and what's involved.
3. If there's a cost, you get a quote before any work starts. Nothing is charged unless you agree to it.

Get help now

For guidance you can follow yourself, read the relevant Help article or ask Qyra to explain the setup and help troubleshoot. Qyra use follows your plan's access and available allowance; free setup help from the team does not make AI usage unlimited. See What Qyra can do.

To contact a person on the website, open the Qyra panel and choose Support:

• Growth, Scale and Enterprise: live chat with the Qcom team.
• Starter: a support ticket.

For a custom integration, say so in your first message and describe the system you want to connect. We'll review whether it uses an existing integration or needs custom work. See Get help from the Qcom team for how to contact us and what to expect from a response.

Free workspaces have Help articles and can submit support requests, but have no included Qyra allowance. Access to support requests is separate from the setup assistance agreed with the team. See Ask Qcom for help. The free trial includes limited Qyra use; see Your first 14 days.

Related

• Get help from the Qcom team
• Your plan and what it includes
• Get started with Developer Platform
• Manage integrations
• Agree custom development work before it starts