Get help during service interruptions and maintenance

If part of Qcom stops working, check what is affected and whether your last action completed before trying it again.

What can affect availability

A problem may involve Qcom, your connection or a connected service. Messaging, payments and external tools depend on the relevant provider as well as Qcom. One affected channel does not establish that the whole workspace is unavailable.

Maintenance can also interrupt a feature. When a maintenance notice is available, read which services and times it covers. Do not assume that a general notice explains every problem or that an estimated return time confirms recovery.

Check and report the problem

1. Note what you were doing and the approximate time, including your timezone.
2. Check whether the problem affects one task, channel or teammate, or the whole workspace.
3. Review the conversation, payment, booking or order involved. If you cannot confirm the result, do not repeat a payment or customer action just to see whether it works.
4. Ask Qcom for help. Describe the impact, any deadline and whether you have a way to continue working. Include relevant references or screenshots with unrelated private information hidden.

For channel-specific problems, start with Why a channel isn't receiving messages or Why a reply didn't send.

Why a task may be blocked

A feature is off. Check the relevant workspace or Inbox setting. Turning it on still requires the usual permissions and setup.

The task is not available to this account or customer. A plan limit, approval requirement or customer rule can prevent a task even when the service is working. Check the explanation shown before changing settings or purchasing capacity.

The task could not complete. Report it with its current status. A failed reply does not establish that the related order or payment failed too.

Before resuming normal work

Check affected tasks and their saved results. Some may have completed while the reply or screen update was delayed. Confirm what still needs attention before resending messages or repeating actions.

If your organisation needs a particular uptime commitment, maintenance notice period or service-credit arrangement, ask Qcom to confirm it in the applicable agreement before relying on it. During an interruption, ask for the latest update rather than assuming a restoration time.

Continue with Get help from the Qcom team for support options and response expectations.