What Qyra can do

Qyra helps your team answer questions, prepare work and carry out supported tasks. It also assists customers in enabled Inboxes, using the information, permissions and features available to that conversation.

How it helps your team

• Business questions: ask about conversations, contacts, orders, Catalog, campaigns and reports your access allows.
• Setup and troubleshooting: explain your goal, what you tried and what happened. Qyra can use Qcom's Help articles to guide supported tasks. Asking Qyra is separate from contacting the team.
• Documents: ask about a supported document available to the conversation. Supply a readable source if Qyra cannot read it.
• Drafts: prepare replies, templates and other content. Review facts and wording before sending or publishing.
• Workspace changes: review and approve the proposed action plan. See What Qyra can change on its own for permissions, approvals and critical steps you must complete yourself.

Find it in Where Qyra appears.

How it helps customers

Qyra can answer from the published Knowledge selected for an Inbox and help customers discover available Catalog items. Supported actions include orders and bookings when the Inbox permits them and the item meets its requirements.

Customer auto-replies can run without your team approving each message. They are separate from staff drafts and action plans. Showing an item does not automatically permit selling or booking it. Identity checks, customer confirmation, eligibility, availability and payment requirements still apply. Customers do not gain staff access by talking to Qyra.

Prepare your business

1. Keep business information accurate. Publish the Knowledge intended for the relevant Inbox.
2. Review Catalog prices, availability and customer rules.
3. Choose when Qyra answers, which actions it may perform and the channels it uses.
4. Try an ordinary customer question and supported task. Check the saved result as well as the reply.

Follow Set up Qyra on an inbox. Instructions to Qyra do not themselves grant permission or change business rules; use the relevant settings or an authorised, reviewed action.

When human review matters

AI can misunderstand or give incomplete or incorrect answers. Check facts and changes affecting money, access or customer commitments. Bring in your team for missing or disputed information, exceptions or decisions Qyra cannot make.

Qyra cannot independently set aside business rules or guarantee provider approval, message delivery or external availability. A reply alone does not prove an order, booking or payment completed. See Decide who handles a conversation.

Plans and usage

Starter, Growth, Scale, Enterprise and Pay as you go include Qyra. Free has no included AI credits or questions. The free trial includes 50 AI credits.

Questions use the included question allowance first, then available AI credits. Generation tasks use AI credits rather than the question allowance. Check your balance; see Read your usage page.

When Qyra cannot help

Replies are off. Check the Inbox answering mode, Human only setting and customer reply hours. These do not change booking hours.

Information or access is missing. Check the selected Knowledge for general answers, or the saved order/booking and permissions for private information. Do not publish private details as a workaround. More credits do not remove eligibility or permission requirements.

Your allowance is exhausted. Check available packs or credit options on your plan.

An action did not complete. Check the conversation and saved result before repeating it. Continue with Troubleshoot Qyra and Help.