Troubleshoot Qyra and Help

Use this guide when the Help sidebar, guided help, or Qyra answer does not give what you expected.

Search with the page words

Use the labels you see on the page, such as Catalog settings, Add another option, Lead analytics, or Import CSV / Excel. Help articles use visible product labels.

Open help from the page

Choose the question mark beside a page title to open its matching article without leaving your work. Some steps also show How it works beside the control that needs an explanation.

Check the right tab

In Support, choose:

• Articles for explanations of how Qcom works.
• Guides for steps and troubleshooting.
• Live support when you need to talk to the team.

Give Qyra context

Ask from the page you are working on when possible. Qyra can use the current page context on supported surfaces, such as Dashboard, Contacts, Leads, Analytics, Catalog, and selected Qyra workspaces.

Find an earlier conversation

Open History in Qyra. If your conversations have not loaded, choose Load history. If loading could not complete, check that you are in the right workspace and choose Retry. Select a conversation when the list appears to continue it.

An unavailable history is different from an empty history. If access has changed or retry still cannot load the list, ask your workspace administrator for help.

Read messages when your connection drops

While signed in, previously loaded messages can reopen from this device's saved history. You are offline. Showing saved messages. means newer messages may not be visible yet. Reconnect to load history you have not opened before, send a message, or complete an action.

Qyra opens the latest 50 messages and loads earlier messages in groups of 50. This does not delete older server history. Mobile keeps up to 100 loaded messages for each of 20 recent conversations, subject to available cache space. Saved history expires after 24 hours and clears on sign-out. Browser history is saved only for the current tab session.

A fresh app start may still need an internet connection to check workspace access. Attachments may also need a connection even when the message text is saved. If a send was interrupted, check its result after reconnecting before sending it again.

Review changes before approving

Qyra can explain, draft, summarize, and suggest. When it prepares a change for review, check the details before choosing the approval or save control. Asking for a draft does not mean it has been applied.

Check a customer product reply

In WhatsApp, Browse store opens the published storefront. Choose an item opens a short selection in the chat; it is not the complete store. View product opens an individual product page.

If a product card says Not delivered in Inbox, check the customer's conversation before sending it again. Qyra can send the product details and link as text when WhatsApp explicitly rejects the card. An uncertain delivery is not proof that the customer received nothing. A new purchase or services enquiry should not ask for an existing order or payment reference unless the conversation actually needs one.

Common blockers

• The article title does not match the words you searched.
• The page has not loaded enough context for Qyra yet.
• Your role cannot access the data Qyra would need.
• A protected action needs an owner or reviewer.
• The steps you need may be under Guides rather than Articles.

Related

• Use the dashboard
• Manage contacts
• Manage leads
• Understand Analytics
• Resolve common workspace blockers