Troubleshoot Analytics reports

Use this guide when Analytics is empty, delayed, or different from what you expected.

Check the date range

Reports only count activity inside the selected window. Expand the range before assuming data is missing.

Check access

Analytics can be limited by role. If you see fewer reports than a teammate, ask an owner or admin to check your permissions.

Check whether the report is up to date

If the latest figures cannot load, Qcom may show the last saved report. Check its date before using it to make a decision, and try refreshing for newer figures.

Check a scheduled report that has stopped

Scheduled reports require a plan with advanced analytics. If your plan no longer includes it, new reports wait until the feature is available again. The schedule stays active and checks again at its next scheduled time. A report that had already started may still finish.

If you paused the schedule, reactivate it when you want reports again. If the last run shows a plan requirement, ask a workspace owner to review the plan. For other failures, check the schedule and recipients, then review the next run's result.

Allow provider delay

Email, SMS, and WhatsApp providers may report delivery, open, click, read, or failure events later. Very recent sends can change after the first refresh.

Compare the right metrics

Delivery rate, open rate, click rate, bounce rate, replies, and failed sends answer different questions. SMS does not have the same open signal as email.

Common blockers

• No activity in the selected date range.
• A channel is not enabled or had no sends.
• A campaign had no sends during the window.
• The export uses different dates or filters from the report you're viewing.
• A send or click is being counted as though it confirmed a sale, booking, or other customer result.

Related

• Understand Analytics
• Read Lead analytics
• Resolve common workspace blockers