Troubleshoot Catalog visibility

Use this guide when a Catalog item or type does not appear where you expect it.

Check the public Catalog

1. Open Catalog settings.
2. Confirm the public Catalog is enabled.
3. Confirm the type is enabled for the public Catalog.
4. Confirm the type label, order, and default view are correct.

If only one type is enabled, the storefront may open directly to that type.

Check the type settings

Open the type settings and confirm the needed panel is active. If a panel is missing, use Add another option to turn it on.

Turning on a panel makes its settings available. Open it and complete the setup; turning it on alone does not make the item ready for customers.

Check the offer

Open the offer and confirm:

• the offer is published;
• public placement allows the target surface;
• the audience allows the viewer;
• approval is complete where required;
• required media, documents, price, action, booking, payment, or access details are ready.

Check media and resources

Images and videos belong to the offer. If a preview is missing, check that the media is attached to the item and that the file can be processed. Documents only appear or download where the public surface allows documents.

Check bot links

Bots and Qyra links can open the default Catalog, a type, or an exact offer. The link still obeys placement, audience, approval, publication, and eligibility.

Related

• Set up Catalog type settings
• Manage offers in your Catalog
• Resolve common workspace blockers