Troubleshoot Lead pipeline issues

Use this guide when the Leads board, list, or analytics view does not match what you expect.

Clear filters first

Check pipeline, stage, source, tag, campaign, journey, activity type, and status filters. A narrow filter can make a healthy pipeline look empty.

Check whether records were combined

One contact can have several lead records. The Leads view combines them and shows that person once, with their strongest current pipeline state.

Check stage moves

A lead can only move to a stage in its pipeline. When marking a lead converted, lost or archived, add a reason if asked.

Keep conversion explicit

Conversion is a Lead outcome. Qcom does not infer it from a payment, order, booking, form, case, tag, or conversation. Move the lead to a conversion stage when your team has the actual evidence.

Check imports

Imported leads should connect to contacts. If rows are skipped, check required contact identity fields and pipeline values.

Common blockers

• Selected pipeline has no matching stages.
• The lead is archived or filtered out.
• A stage change needs a reason before you can save it.
• The contact appears once because the view combines their lead records.
• Analytics has no recorded lead activity matching the selected filters and date range.

Related

• Import leads
• Manage leads
• Read Lead analytics
• Resolve common workspace blockers