Manage your Qyra conversations

You can archive a Qyra chat to keep it out of the active list, while deleting a chat or a customer's information requires separate checks.

What happens when I archive a chat?

The chat stays in History, where you can restore it and continue. Archiving does not delete it. Archiving or renaming alone does not restart the time Qcom keeps it; saving conversation updates can affect the period in its approved rule.

How do I choose what to do?

1. Archive a chat when you want to hide it from the active list and keep it available.
2. Select the saved chat when you want to delete it. Qcom checks whether deletion is allowed for that chat.
3. Ask your workspace's compliance contact when the request concerns a customer's information beyond that chat.

Clearing a chat that has not been saved only clears what is open on your device; it does not delete another saved conversation.

Why can't I delete a chat?

An approved deletion rule must cover the chat. A legal hold, an open support case or work linked to the chat can require Qcom to keep it. Completed work may still need to be kept. Archive the chat instead while your compliance contact checks what applies.

If Qcom cannot complete an allowed deletion, keep the chat open and try again. If the conversation changed elsewhere, copy any unsaved messages before reloading it.

Does deleting a chat delete the customer's information?

No. Customer details, orders, bookings, invoices, payments, Qyra's saved notes and files follow their own rules. Ask your compliance contact to review a customer information deletion request across those places.

Pending review means the request has been received, not that the information has been deleted.

What happens when I sign out?

Signing out ends your signed-in access on that device and keeps your saved conversations in Qcom. When you sign back in, you can open the conversations you still have permission to read.

What if my message does not send?

In the web Qyra chat, a message that could not be sent shows an explanation beside it and returns to the message box. Try sending it again. If you have already started typing another message, your newer draft stays in the box.

If the explanation says the conversation changed, copy any unsaved messages, reopen the conversation from History, and try again. A message visible in the chat does not by itself confirm that Qyra received or answered it.

Related

• How long Qcom keeps customer information
• Where Qyra appears
• Troubleshoot Qyra and Help