Record whether someone turned up

Whether a customer came is a separate fact from where the booking stands, and only a person records it.

Mark the outcome

Once the slot has ended, the row's actions offer Mark attended and Mark no show. Both are also there on an appointment you've opened.

Mark no show is only offered on a confirmed booking. Mark attended also works on one that was still being held, and settles it as confirmed at the same time — someone turning up is the strongest evidence a booking was real.

Nothing marks it for you

A slot that has passed with nothing recorded means nobody has said what happened. It is not a no-show, and Qcom won't turn it into one on a timer, because that would record an outcome nobody witnessed.

So the work is real, and there's a filter for it: Needs outcome brings up confirmed appointments whose time ended more than a day ago with nothing recorded. Clear that list and your figures mean something.

Once it's recorded

The booking is settled. It can no longer be rescheduled or cancelled, so that where it stands and what happened can never disagree.

If you marked the wrong one, the outcome can't be swapped from this page.

What marking attended sets off

• If the booking was sold as part of an order, that line is finished off for you. See How an item reaches your customer.
• If you ask for feedback after a service, the request is scheduled by your feedback settings for that item — not by this action. See Collect customer feedback.

Marking a no show sets neither off.

Related

• About bookings
• Book, reschedule and cancel
• Collect customer feedback
• How an item reaches your customer