Connect Facebook Messenger

Connect Messenger so your team can handle its customer messages in Qcom.

Before you connect

You'll need full control of the Facebook Page and messaging enabled for that Page. Your workspace must also be eligible for this channel. Meta sign-in grants the connection permissions; you don't need to copy an access token into Qcom's normal connection flow.

Open the task

On the web: open Inboxes → Connect a channel, then choose Messenger. Review the requirements and choose Continue to Meta.

Connect the account

1. Sign in through Meta using the account that controls the Page or Instagram account you need.
2. Review and approve the requested messaging access.
3. If Qcom asks you to choose accounts, select the intended ones and choose Connect selected. The available choices follow your workspace's connection allowance.
4. Check the connection list to confirm which accounts connected. Completing sign-in alone doesn't prove that every selected account connected.
5. Assign the connected account to the Inbox where your team will handle its messages. See Manage inbox sources.

When you cannot continue

You cancelled Meta sign-in. Return to Qcom and check the connection list before trying again.

No eligible account appears. Check the Meta account you used and its access to the intended Page or Instagram account.

The channel requires another plan or isn't available. Follow the plan guidance shown, or ask Qcom support about availability. Repeated sign-in attempts won't enable it.

Qcom couldn't confirm the connection. Check the list before starting another setup. If messages don't arrive after the account connects, follow Why a connected channel isn't receiving.

Next, assign the source to an Inbox.