Getting Started
Test messages in the Playground
Check an SMS, WhatsApp or email message and step through a bot before a customer sees it. Nothing is sent.
Updated 7 November 2026
The Playground checks a message without sending it. Open Playground in the sidebar.
Check a message
- Choose SMS, WhatsApp or Email at the top of the composer.
- Enter a recipient: a mobile number with its country code, or an email address.
- For SMS, choose a Sender ID.
- Write your message under Message. It can be up to 1,000 characters. The preview updates as you type.
- Choose Check preview.
Qcom confirms the recipient is valid and tells you if anything needs attention. No message is sent. To see a real message on your own phone, send yourself a test from the template instead.
An SMS longer than one segment is split into several and costs more. Check the length before a campaign.
Try a WhatsApp conversation
With a WhatsApp Inbox connected, choose WhatsApp, pick the Inbox, and type what a customer would send, like "What are your opening hours?". You chat as the customer and see the replies. Nothing is saved or sent.
Step through a bot
Choose Bot, then Select a bot flow and pick a published bot. You can follow its steps without a real customer.
When it doesn't work
"No WhatsApp Inbox yet." Connect a WhatsApp number to test a conversation.
"Sandbox mode — verification required." Your business isn't verified yet. Finish verification before you send to customers.
"Could not check preview." Read the reason shown. Most often the number is missing its country code.
Related
- Send yourself a test
- Connect WhatsApp
- Save, publish, and go live
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