Keep your account secure

Settings → Security holds the two protections on your own login: your password, and two-factor sign-in.

How it works

These settings belong to you, not to the workspace. Changing them doesn't change anything for your teammates — each person looks after their own login from their own Security page.

Two-factor sign-in adds a second step after your password.

You choose how the second step reaches you:

• Email — we send a code to your account email address
• Text message (SMS) — we send a code to your phone
• Authenticator app — you read the code from an app on your phone

Change your password on the web

1. Open Settings → Security.
2. Enter your Current password.
3. Enter and confirm the new one.
4. Choose Update Password.

You'll be signed out afterwards and will need to sign in again with the new password.

Turn on two-factor sign-in on the web

1. Under Two-Factor Authentication, check the Status badge. It reads Disabled until you set it up.
2. Choose Enable two-factor auth.
3. Follow the steps for the method you picked.

Once it's on, the page shows which method you're using and, for the email method, the address codes go to.

Change or turn it off on the web

• Change sign-in method switches you to a different second step — from SMS to an authenticator app, for example.
• Disable 2FA turns it off. You'll be asked for your current password first, and after that your password alone gets you in.

When it doesn't work

• The new passwords don't match. Re-type both fields; we won't save until they agree.

• You can't see the Security tab on the web. It stays hidden until your workspace has submitted its verification details.

• You've lost your second step. Nothing on this page can rescue a lost authenticator or an unreachable phone — you'll need to sign in another way first, or ask a workspace owner to help you regain access.

Related

• Manage your team and roles
• Export and delete your data
• Your workspace and brand details
• Resolve common workspace blockers