Find your busiest conversation hours

Open Conversation analytics from Inbox. Under Busiest hours, choose Incoming messages or Conversation starts. The bar chart shows hourly totals in your business time zone. Use Day to compare a particular weekday or all days. The period and channel filters also apply to this chart.

Incoming messages help you see when customers are writing. Conversation starts show when new threads begin. A long conversation can contribute many messages but only one start.

Explore a busy period

Choose Explore conversations, then select an Hour to see matching conversations across the chosen date range and weekday. Select a conversation to read its report, then choose Open conversation to read the thread. Use Next conversations for another page or First page to return to the start. The list reads current retained records, so new activity can change it after the summary was calculated.

For example, high evening demand alongside slow human responses may be a reason to review reception coverage. The report does not automatically change working hours, assignments or customer replies.

Compare fairly

Counts are totals, not average weeks. A longer date range usually contains more messages. Today's figures cover only the elapsed part of the day. Daylight-saving changes can repeat or skip a clock hour; repeated local hours are combined in the same hourly total. Missing history is not filled in with estimates.

An hour without a bar has zero recorded activity for that selection, not proof that nobody tried to contact your business. If the whole report cannot load, retry rather than interpreting the missing report as zero.

The platform's spike and abuse alarms are separate operational tools. They do not supply these business figures.

See Understand conversation analytics for the different populations, and Read a conversation report for response timing.