Complete a Form in website chat

A business can send a Form inside its website chat. Open the Form from the message, answer the questions and submit your response.

What should I do?

1. Open the Form in your current conversation.
2. Complete the questions shown. A question marked with an asterisk needs an answer before you continue.
3. Choose the button at the bottom to continue or submit.
4. Wait for confirmation that your response was submitted. Closing the Form does not submit it.

If a question needs a different answer or format, check the message beside it and try again.

Why did a question appear or disappear?

Some questions depend on an earlier choice or tick box. Changing that answer can reveal another question or remove one you no longer need to answer.

Answers to questions that become hidden are removed from the saved response. If you change your choice again, enter the newly shown answers again. Hidden questions do not prevent you from continuing.

Can I finish later?

When the Form offers Continue later, you can save your answers and return before the displayed expiry date. When it offers Continue on WhatsApp, follow the instructions to move the draft to your WhatsApp number. These options are not available for every Form.

If the Form says it changed in another session, reopen it to load the saved answers before continuing. If it has expired or is no longer available, ask the team for a new Form.

What does submitting mean?

Check the confirmation and any next steps in the conversation. Submitting a response does not by itself prove that a payment, quote, application or booking was completed. Follow any separate review or confirmation the business asks for.

After submission, View your response shows the answers saved for this Form. If submission could not be completed, keep the Form open and try again, or ask the team for help.

What if the Form returns an estimate or locations?

A linked tool can use your submitted answers to return an estimate or a list of locations. Check the explanation beside the result. An estimate does not create an official quote or payment, and a listed address does not prove eligibility or live availability.

Reopening the response shows its saved result. It does not recalculate using new rates or check a location's current availability.

If you used Continue on WhatsApp, the original Form and the WhatsApp conversation you continued in can show the same saved response and linked tool result while access remains available. Completing it does not reopen an expired draft or give access to other responses.

If your response was submitted but the tool result is unavailable, choose Refresh result. Your answers are already saved; do not submit them again. If a tool could not use an answer, check that answer with the business before starting another evaluation.