Privacy Policy

Qcom is provided by QYMMO LTD, a private limited company registered in Ghana (registration number CS007570126), House Number 21, Limomo Close, Asylum Down, Accra, Ghana (GA-048-6587). QYMMO LTD is registered with the Data Protection Commission of Ghana and is responsible for the personal information described in this policy, except where a Qcom customer is responsible, as explained below.

This policy explains how Qcom handles personal information on its website, in its web and mobile apps, and in support.

A Qcom customer may provide its own privacy notice for information it collects from its customers through Qcom. That customer notice applies to the customer's purposes and choices.

Depending on how you use Qcom, this can include account and workspace details, contact details, device and usage information, support requests, billing records, and the content and delivery details of messages sent through connected channels.

When you use Qyra, the information sent can include your request, conversations, documents, attachments, customer records, business records and workspace context selected for it. Read AI and your data.

We use information to provide and secure Qcom, run accounts and workspaces, deliver the messages and workflows you ask for, support users, prevent misuse, keep business records, and meet legal obligations.

We rely on our contract with you to provide the service; on our legitimate interests to keep it secure and improve it; on your consent for marketing email and non-essential cookies, which you can withdraw at any time; and on legal obligations for records we must keep. The cookie choices page records separate choices for analytics and marketing on the website.

The app sends usage events to our analytics provider, identified by an anonymous user ID and your role, never your name or email. Crash reports are sent without personal details so we can fix errors. Your device's push token is used to send notifications you can turn off in your phone's settings.

The app reads your phone contacts only when you choose contacts to import, and your photos only when you pick one to upload. It does not use your location or your microphone, and it does not track you across other apps or show ads.

We decide how information is used for our own accounts, website, billing, security and support. When a business uses Qcom to handle its own customers' information, we process that information on the business's instructions.

Businesses using Qcom are responsible for their own privacy notice, permissions and lawful instructions for the customer information they put into Qcom.

Information may be shared with service providers that run parts of Qcom for us, with people authorised by the relevant workspace, in a properly managed sale or reorganisation of our business, or where the law requires it. We do not sell personal information.

Qyra, Qcom's AI assistant, is powered by OpenAI. Read the AI notice for what is sent to it. A list of our other service providers is available on request at privacy@qymmo.com.

Qcom's platform is hosted in London, United Kingdom. Some service providers process information in other countries, including OpenAI in the United States. Where information leaves Ghana, we use contractual safeguards with those providers.

We protect information with encryption in transit, encryption of sensitive fields at rest, access controls and audit records. No system is perfectly secure, so please keep your sign-in details private and tell us at once if you think your account has been misused.

We keep information while your account or workspace is active and as long as needed for the purposes above. How long depends on the type of record and on legal obligations.

You can request deletion of your account in the app (More, then Account and legal) or in the web dashboard. A deletion request is scheduled for 30 days later, so you can cancel it if you change your mind. Permanent erasure after that date is not yet automatic. To have it completed, email privacy@qymmo.com and we will handle the request. Records we must keep by law, such as payment records, are kept for the period the law requires. To ask how long a particular kind of information is kept, email privacy@qymmo.com.

You may ask to access, correct, delete, restrict or export your personal information, or object to certain uses, where the law gives you that right. A request about information a Qcom customer controls may need to be handled by that customer.

Cookie choices, marketing choices and agreeing to our terms are separate decisions.

Qcom is for businesses and is not directed at anyone under 18.

If we make a material change to this policy, we will tell you by email or in Qcom before it takes effect. The current version and its effective date are always shown on this page.

For privacy questions or requests, email privacy@qymmo.com. Please do not include passwords, access tokens or unnecessary sensitive information.

If you are not satisfied with our answer, you can complain to the Data Protection Commission of Ghana.